Shipping & Delivery

Shipping & Delivery Policy

Last Updated: December 2025

At Btbworkshop, we are committed to delivering high-quality denim apparel to our customers in a timely, transparent, and reliable manner. This Shipping Policy outlines how orders are processed, shipped, tracked, and delivered when you shop at https://btbworkshop.com.

By placing an order on our website, you agree to the shipping terms and conditions described below.

1. Order Processing & Cut-Off Time

To ensure efficient fulfillment, orders are processed according to a clear schedule:

• Order Cut-Off Time: 5:00 PM Eastern Standard Time (EST), Monday through Friday.

Orders placed before 5:00 PM EST on business days will be processed the same day.
Orders placed after 5:00 PM EST, on weekends, or public holidays will be processed on the next business day.

2. Handling Time

All orders require a short handling period before shipment:

• Handling Time: 1 business day
  Handling includes order verification, quality checks, secure packaging, and preparation for carrier pickup.
  We do not ship orders on Sundays or major holidays.

3. Shipping Destinations

Orders must be shipped to a valid, complete address:

• PO Boxes and military addresses may be subject to carrier limitations.
• We do not ship to addresses with incomplete or incorrect details.
• Customers are responsible for ensuring accurate shipping information at checkout.

4. Shipping Carriers & Delivery Services

We partner with trusted national carriers to ensure safe and reliable delivery:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

Carrier selection is based on destination, package size, and logistical efficiency. The carrier choice is determined by Btbworkshop and cannot be selected at checkout.

5. Shipping Cost

• The flat rate applies to all eligible orders.
• Shipping fees are calculated and displayed at checkout.
• Shipping charges are non-refundable once an order has shipped.

6. Estimated Delivery Time

Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak shipping periods.

7. Shipping Timeline Examples

8. Order Tracking

Once your order ships, you will receive an email with the following tracking information:

• Tracking number
• Carrier name
• Estimated delivery date

Tracking information becomes active once the carrier scans the package into their system.

9. Multiple Item Orders

Items may ship together or separately, and you may receive multiple tracking numbers.
There are no additional shipping charges for split shipments.

10. Address Accuracy & Delivery Issues

Customers are responsible for providing accurate and complete shipping information. Btbworkshop is not responsible for delays, failed deliveries, or returns due to incorrect addresses.

11. Undeliverable or Returned Packages

Original shipping fees are non-refundable. Additional shipping fees may apply for reshipment.

12. Delayed Shipments

Btbworkshop is not liable for delays caused by shipping carriers or circumstances beyond our control.

13. Lost or Missing Packages

If tracking shows delivery but you did not receive your order, please contact the carrier and our support team for assistance.

14. Damaged Packages During Transit

If your package is damaged during transit, please contact us within 48 hours of delivery with clear photos of the damage for review.

15. Shipping During Peak Seasons

Processing and delivery times may be extended during holidays or promotional periods.

16. Shipping Policy Updates

Btbworkshop reserves the right to update or modify this policy at any time. Continued use of our website constitutes acceptance of the revised policy.

17. Contact Information

Btbworkshop
Email: support@btbworkshop.com
Address: 2385 Bellefonte Ave, Lawrenceville, GA 30043, United States

Customer Support Hours:
Monday – Saturday: 8:00 AM – 7:00 PM (EST)