Return Policy

Return Policy

Last Updated: December 2025

At Btbworkshop, we strive to ensure you are happy with your purchases. Our Return Policy explains the conditions, timelines, and procedures for returning items purchased on https://btbworkshop.com.

By placing an order on our website, you agree to the following terms.

1. Return Eligibility

We accept returns if the following conditions are met:

• Items must be returned within 60 days of the delivery date.
• Items must be unused, unworn, unwashed, and in original condition.
• The original tags, labels, and packaging must be included.
• Items must be free from damage, stains, or odors.

Returns that do not meet these conditions may not be approved.

2. Non-Returnable Items

The following items are not eligible for return:

• Items returned after the 60-day return window.
• Items showing signs of wear, washing, or alteration.
• Items damaged due to misuse or improper care.

3. How to Initiate a Return

To initiate a return, please contact our customer support team before sending any items back.

Email: support@btbworkshop.com
Subject Line: Return Request

Please include:

• Your order number
• The item(s) you wish to return
• The reason for the return

Once your request is reviewed, we will provide return instructions.

4. Return Shipping

Customers are responsible for return shipping costs, unless the item received was defective or incorrect. We recommend using a shipping method with tracking. Btbworkshop is not responsible for lost or **delayed return shipments.

5. Inspection & Approval

Returned items are inspected upon receipt. You will be notified once your return is approved or declined.

If a return is declined, the item may be sent back to you at your expense.

6. Contact Information

Btbworkshop
Address: 2385 Bellefonte Ave, Lawrenceville, GA 30043, United States
Email: support@btbworkshop.com

Customer Support Hours:
Monday – Saturday: 8:00 AM – 7:00 PM (EST)