Refund Policy

Refund Policy

Last Updated: December 2025

At Btbworkshop, we value your satisfaction. This Refund Policy outlines how refunds are processed for purchases made on https://btbworkshop.com.

By placing an order with us, you agree to the following terms.

1. Refund Processing Time

Refunds will be processed within 10 business days after return approval. Refunds will be issued to the original payment method. We do not charge any additional restocking, processing, or refund fees.

2. Refund Timeline Overview

Please note that banks and payment providers may require additional time to post refunds.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery:

• Provide clear photos of the item and packaging.
• We will review your issue and offer an appropriate resolution.

4. Partial Returns

Eligible items may be returned individually. Refunds will apply only to approved returned items. Shipping fees are non-refundable once an order has shipped.

5. Late or Missing Refunds

If you haven’t received your refund yet:

• Check with your bank or card provider.
• Allow additional processing time.
• If needed, contact our customer support for assistance.

6. Undeliverable or Refused Orders

Orders returned due to incorrect addresses, failed delivery attempts, or recipient refusal may be subject to a refund or reshipping decision in accordance with this policy.

7. Exchanges

At this time, Btbworkshop does not offer direct exchanges. To exchange an item:

1. Return the original item following the Return Policy.
2. Place a new order separately.

8. Contact Information

Btbworkshop
Address: 2385 Bellefonte Ave, Lawrenceville, GA 30043, United States
Email: support@btbworkshop.com

Customer Support Hours:
Monday – Saturday: 8:00 AM – 7:00 PM (EST)